PC Hell: How to Remove Spylocked

Logfile of HijackThis v1.99.1
Scan saved at 4:06:24 PM, on 4/4/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\PROGRA~1\SYMANT~1\VPTray.exe
C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\SpywareLocked 3.3\Spy-Locked.exe
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Documents and Settings\michelle\Application Data\U3\0000060420057146\LaunchPad.exe
C:\Documents and Settings\michelle\Desktop\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.uci.net/
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: (no name) - {A6ACAE64-F798-4930-AD86-BD3FB32038DB} - C:\Program Files\Video Access ActiveX Object\isadd.dll (file missing)
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: (no name) - {a2595f37-48d0-46a1-9b51-478591a97764} - (no file)
O3 - Toolbar: (no name) - {84938242-5C5B-4A55-B6B9-A1507543B418} - (no file)
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\VPTray.exe
O4 - HKLM\..\Run: [66676A6C666B6969] D7D8DBDDD7DCDA.exe
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [spywarebot] C:\Program Files\SpywareBot\SpywareBot.exe -boot
O4 - HKLM\..\Run: [SpywareLocked 3.3] "C:\Program Files\SpywareLocked 3.3\Spy-Locked.exe" /h
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Startup: Adobe Gamma.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O8 - Extra context menu item: &Google Search - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: &Translate English Word - res://C:\Program Files\Google\GoogleToolbar1.dll/cmwordtrans.html
O8 - Extra context menu item: Backward Links - res://C:\Program Files\Google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://C:\Program Files\Google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: Similar Pages - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page into English - res://C:\Program Files\Google\GoogleToolbar1.dll/cmtrans.html
O15 - Trusted Zone: forms.orefonline.com
O16 - DPF: {10DE6CF7-3E36-445B-985D-07603082B36B} (FormLoader.Loader) - https://forms.orefonline.com/OLF/Runtime/FormLoader_OREF.CAB
O16 - DPF: {CE837F87-F828-492E-91A6-9A24E529DBC2} (WinMedia.Updater) - http://microsoft.viewlicense.com/License/Distro/WinMedia_Updater.ocx
O20 - Winlogon Notify: NavLogon - C:\WINDOWS\system32\NavLogon.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe

SmitFraudFix Results v2.164

Scan done at 17:09:17.23, Wed 04/04/2007
Run from C:\Documents and Settings\michelle\Desktop\SmitfraudFix
OS: Microsoft Windows XP [Version 5.1.2600] - Windows_NT
The filesystem type is FAT32
Fix run in normal mode

»»»»»»»»»»»»»»»»»»»»»»»» SharedTaskScheduler Before SmitFraudFix
!!!Attention, following keys are not inevitably infected!!!

SrchSTS.exe by S!Ri
Search SharedTaskScheduler's .dll

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\SharedTaskScheduler]
"{bd0fc212-0a36-4232-83cc-2063fb9282e0}"="curdler"

[HKEY_CLASSES_ROOT\CLSID\{bd0fc212-0a36-4232-83cc-2063fb9282e0}\InProcServer32]
@="C:\WINDOWS\system32\qzviz.dll"

[HKEY_LOCAL_MACHINE\Software\Classes\CLSID\{bd0fc212-0a36-4232-83cc-2063fb9282e0}\InProcServer32]
@="C:\WINDOWS\system32\qzviz.dll"

»»»»»»»»»»»»»»»»»»»»»»»» Killing process

»»»»»»»»»»»»»»»»»»»»»»»» hosts

127.0.0.1 localhost

»»»»»»»»»»»»»»»»»»»»»»»» Generic Renos Fix

GenericRenosFix by S!Ri

»»»»»»»»»»»»»»»»»»»»»»»» Deleting infected files

C:\WINDOWS\system32\qzviz.dll Deleted

»»»»»»»»»»»»»»»»»»»»»»»» DNS

Description: 3Com 3C920 Integrated Fast Ethernet Controller (3C905C-TX Compatible) - Packet Scheduler Miniport
DNS Server Search Order: 10.0.0.2

HKLM\SYSTEM\CCS\Services\Tcpip\..\{14743A96-E156-4031-B896-11D3D66D93F6}: DhcpNameServer=10.0.0.2
HKLM\SYSTEM\CS1\Services\Tcpip\..\{14743A96-E156-4031-B896-11D3D66D93F6}: DhcpNameServer=10.0.0.2
HKLM\SYSTEM\CS2\Services\Tcpip\..\{14743A96-E156-4031-B896-11D3D66D93F6}: DhcpNameServer=10.0.0.2
HKLM\SYSTEM\CCS\Services\Tcpip\Parameters: DhcpNameServer=10.0.0.2
HKLM\SYSTEM\CS1\Services\Tcpip\Parameters: DhcpNameServer=10.0.0.2
HKLM\SYSTEM\CS2\Services\Tcpip\Parameters: DhcpNameServer=10.0.0.2

»»»»»»»»»»»»»»»»»»»»»»»» Deleting Temp Files

»»»»»»»»»»»»»»»»»»»»»»»» Winlogon.System
!!!Attention, following keys are not inevitably infected!!!

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon]
"System"=""

»»»»»»»»»»»»»»»»»»»»»»»» Registry Cleaning

Registry Cleaning done.

»»»»»»»»»»»»»»»»»»»»»»»» SharedTaskScheduler After SmitFraudFix
!!!Attention, following keys are not inevitably infected!!!

SrchSTS.exe by S!Ri
Search SharedTaskScheduler's .dll

»»»»»»»»»»»»»»»»»»»»»»»» End

Before attempting this removal procedure, download the following removal tools to your desktop and install them.

2) Open SmitFraudFix, and choose option 4 to check for updates and download any updates, then quit the program

4) Open the SmitRem folder and double-click on RunThis.bat to start the SmitRem removal procedure. Besides removing particular files that it looks for, the tool also runs the Disk Cleanup tool to remove temporary files on the hard drive that may contain problem files. For a Tutorial on using SmitRem click here

5) After SmitRem has finished, open SmitFraudFix and choose to search (option 1) and clean (option 2) and run a full system scan to remove anything it finds. For a tutorial on using SmitFraudFix click here

6) Double-click on MalwareBytes Anti-Malware, install it, update it, and run it to remove misc rogue application files. If you prefer you can purchase MalwareBytes Anti-Malware which provides a realtime monitor that will alert you if you attempt to download a rogue program.

7) While still in Safe Mode, run CCleaner. Analyze and Clean files it finds, then click on the Issues button on the left side of the screen and Scan and Fix any Registry issues CCleaner discovers. Run both the Registry Scanner and the File Analyzer until nothing else is found.

8) Run Hijackthis and Remove any leftover issues. If you are not sure, if a line in Hijackthis is a problem, reboot in normal mode and use the Online HiJackthis Scanner to see if the file is a threat. Just copy and paste your Hijackthis log file into the scanner and let it analyze it for you. Although its not perfect, it will give you an idea if your system is clean or still needs some work. Do not delete anything with Hijackthis unless you are absolutely sure what the file is and what it does.

For items in the Hijackthis log like the following, that will not delete manually, use KillBox to browse to the location of the file and delete it or delete it on reboot. Items that are impossible to remove unless using Killbox usually show up in the 20 section of Hijackthis.

O20 - Winlogon Notify: msupdate - C:\WINDOWS\SYSTEM32\msupdate32.dll
O20 - Winlogon Notify: winrir32 - C:\WINDOWS\SYSTEM32\winrir32.dll
O20 - Winlogon Notify: dvd4free - C:\WINDOWS\SYSTEM32\dvd4free.dll

10) Open the Add/Remove Control Panel, and uninstall any leftover programs like "Windows Security Alert" or "Video Access Active X Object"

11) Scan your computer with online virus scanner like Housecall, BitDefender, or eTrust or download and install an antivirus program and run a complete scan. A list of online scanners is below, some however will only scan but not remove issues.

Congratulations! Your computer should be free of the Spylocked. Please be careful when being prompted to download any more Video Active X components to watch a particular video. If in doubt, dont install it.

Removal of SpyLocked