Panda Antivirus and Panda Internet Security are fairly popular
products that many people have enjoyed using. Awhile back, a customer
brought in a computer and needed help installing the latest
version of Panda Internet Security 2009. His computer already had Panda
2008 installed and the installation for the 2009 version was failing
everytime he tried to install it.
Each time he tried to install
the software, it would bring up the following screen during the
installation and the installation would end. The screen told us the
installation failed because "traces of previous installations have been
detected" on the computer. Leaving no antivirus software installed. No
matter how we uninstalled or reinstalled, the same error message
appeared time and again.
removal through the Add/Remove Programs option in the Control Panel
failed, because nothing regarding Panda existed in the Add/Remove
I proceeded to download automatic removal utilities
from Panda Software. Listed below are the normal Panda Removal programs
to remove their products.Panda 2006 Removal UtilityPanda 2007 Removal UtilityPanda 2008 Removal UtilityPanda 2009 Removal UtilityPanda 2010 Removal UtilityPanda 2011 Removal UtilityPanda 2012 Removal Utility
running any of the above automatic removal programs STILL did not solve
the problem and I was left with the "traces of a previous installation"
error. A windows service called "Panda Process Protection Service
" and a driver called "Panda Process Protection Driver
" remained in the system and refused to be deleted.
I stumbled upon a Panda Security Utility that did the trick. If you are
experiencing similar issues, please give this procedure a try.
1) Download the PandaSecurityUtility
and save it to your desktop
Once the file is downloaded, double-click on it to run. For Windows
Vista/7 users, you'll want to right-click on the file and click Run as
Administrator so the program has the correct permissions to uninstall
3) When the utility finishes, search the computer for the file C:\Windows\RAVTC.tmp and delete it if it exists.
4) Now reset the Winsock catalog by following these directions:
- Click on Start, Run
- Type CMD and press Enter
- On the black screen, type the following command and press Enter
netsh winsock reset catalog
- Type Exit and press Enter to close the command prompt
5) Restart the computer
6) Install Panda software (this time it should work)
began as a simple uninstall/reinstall job turned into about 4 hours of
trouble, however at last the problem was solved. Hopefully, this
information will save you time and headache if you run into the same
type of problem.
Other Removal Instructions for Antivirus Programs
Buy Anti-Virus Software
If you don't already have antivirus software loaded on your computer. You should download and install an antivirus product immediately. The popular commercial antivirus products like McAfee and Norton are ok, but there are also excellent free antivirus solutions available. Listed below are some of the popular free and commercial antivirus software products.