One of the most frequently asked questions I get is how to uninstall Norton or McAfee antivirus and security products. Maybe its because trial versions of these products were preinstalled when the customer purchased the computer, or maybe you want to uninstall Norton Antivirus and install another antivirus software product.

I've even received mail from computer users trying to install an antivirus product and they are told to uninstall Norton before they can proceed even though it appears Symantec products are not running on the system.

I'm also amazed at how many viruses attack Norton and Symantec products especially and disable them so they can wreck havoc on the computer.


My personal experience with Norton Antivirus has been mostly positive. It seemed that each successive version seems to incorporate more functionality because it got slower and slower to use. Lately, Norton has improved its speed, but I still receive computers that have problems with Norton and I must uninstall it to make the computer work. Although I wrote an article on how to speed up the windows boot process, one of the best ways always is to uninstall Norton and install a free antivirus product. I've also experienced situations where internet access is completely shut down and many times uninstalling all of the Norton Antivirus or firewall products on the computer fixes this issue.

Follow the instructions below to safely remove Norton and Symantec security products including their antivirus and firewall from your computer

Removal through the Add/Remove Programs Control Panel


In many cases, you can simply remove Norton products through the Add/Remove Control Panel.

1) Click on Start, Click on Control Panel
2) Double-click on Add or Remove Programs
3) Find the Symantec or Norton product listed and click on it. It should look similar to the following

Norton in Add/Remove Programs

4) Click on Remove
5) You'll see a screen similar to the one below. Click the Remove All button to start the removal process.

Removal of Norton Antivirus

6) Once the removal process completes, you'll be asked to restart the computer. Go ahead and reboot at that time.

7) After rebooting Norton should be removed from your system.

If for some reason, the normal uninstall does not remove it, I recommend following the automatic uninstall instructions below to remove any leftover Symantec or Norton security products.

Removing Norton Automatically


Norton has created an automatic removal program to remove the following software products when the normal removal methods fail.  Warning: if you use ACT! or WinFAX, back up those databases and uninstall those products as well. The removal tool will remove the following software products from your computer.

  • Norton AntiSpam 2004 - 2005
  • Norton Antivirus 2003 - 2011 
  • Norton Ghost 2003, 9.0, and 10.0 
  • Norton GoBack 3.1 - 4.2 
  • Norton Internet Security 2003 - 2011 
  • Norton Password Manager 
  • Norton Personal Firewall 2003 - 2011 
  • Norton SystemWorks 2003 - 2011 
  • Norton Confidential Online 2007 
  • Norton Internet Security 2007 Add-on Pack 
  • Norton Save and Restore 1.0 - 2.0 
  • Norton 360
Follow these directions to download the Norton Removal Tool and run it to remove the above programs.

  1. Click on the following link to download the Norton removal tool

    ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe

  2. Click Save and save the file to your desktop 
  3. Close all  Norton Application windows you may have open, and double-click on Norton_Removal_Tool.exe to start the removal tool. Windows Vista users will have to right-click on the file and select "Run as Administrator" 
  4. After the removal tool finishes, you should be prompted to restart your computer.  
  5. Once the computer restarts, your Norton product should be uninstalled.

Extra Optional Steps


  1. Open My Computer, double-click on Drive C
  2. Double-click on Program Files 
  3. Look for any Norton or Symatec product folders that remain. Right-click on them and choose Delete. Also look in the Program Files\Common Files for the Symantec Shared folder and delete it.
  4. Close My Computer and other folders

Other Removal Instructions for Antivirus Programs


Uninstall Norton
Uninstall McAfee
Uninstall Avast
Uninstall AVG
Uninstall AntiVir
Uninstall Panda


Buy Anti-Virus Software


If you don't already have antivirus software loaded on your computer. You should download and install an antivirus product immediately. The popular commercial antivirus products like McAfee and Norton are ok, but there are also excellent free antivirus solutions available. Listed below are some of the popular free and commercial antivirus software products.

Learn more information about Viruses at the PC HELL Virus Center


Written by Mark Hasting





Links to Other Important Information

Support for Windows XP and Windows Vista without latest service packs ends in 2010

How to Fix 500 Internal Server Error in PHP 5.4 scriptnew

Computer shows Stop error and Continously Reboots after SP3 installed.

Product Key Does Not Match Current Windows SKU Errornew

Review of FastAgain PC Booster and How to Uninstall itnew

How to Remove MSBLAST.EXE worm

How to Remove Content Advisor Password in Internet Explorer

How to Remove Incredimail Automatically

How to Fix Problem of Limited or No Connectivity After installing Windows XP Service Pack 2

How to Recover From a Corrupted Registry in Windows XP

How to Speed Up Windows Boot Time

Acer ERecovery Service is Not Available

Acer Recovery CD Restore Failed Reason: 0xf0000051

How to Fix Problem with No Active Mixer Devices Available in Windows XP

Parents Guide to MySpace.com - a report every parent should read

Save and Restore Desktop Layout of Icons

What is Windows Genuine Advantage and How to Overcome Problems With It

Change Forgotten Administrator Password in Windows XP/2000/Vista

Not Enough Server Storage Error When Connecting to Computer on Network

Installing Windows Vista Upgrade on a Blank Hard Drive

How to Delete Your Windows Vista Logon Password

Remove Unwanted Icons from the Windows Vista Welcome Center

Cannot Connect to Network Printer with Windows Vista

How to Wipe, Delete, Degauss, and Destroy Data on a Hard Drive

Fixing RTHDCPL.EXE - Illegal System DLL Relocation Error in Windows XP

How to Fix Blank or Missing Title Bar in IE9

Unable to Open New Tab in IE9 - Spinning Favicon

Fix 404 Errors for /apple-touch-icon-precomposed.png and /apple-touch-icon.png new

What is the Config.Msi folder and Can I Delete It?

Flash Player Installation Issues

How to Set Yahoo Mail as your Default Email Program

Unknown File in Winsock LSP - NWPROVAU.DLL - Can it be Removed?

How to Delete a Service in Windows Vista

How to Disable the On-Screen Keyboard in Windows Vista

Make Disk Cleanup Run Faster

What is CTFMON.EXE and How Can I Remove It

How to Export MSN Favorites to Internet Explorer

How to Fix Registry Editing Has Been Disabled By Your Administrator Error

How to Change Default Editor in Windows and Fax Viewer

How to Fix Problem when Windows Security Center reports multiple antivirus programs installed

How to Fix Problem when Windows Updates will download but will not install

How to Fix Problem when Windows Automatic Updates Service wont Start

Cannot Download Files With Internet Explorer

How to Keep Your Computer Up-to-Date

How to Fix the Prompt for Click to Run an ActiveX Control on this webpage

How to Remove "This Page Contains Both Secure and NonSecure Items" Warning Message

How to Fix Problem with Blank Add/Remove Control Panel

How to Fix Windows Vista Update Error 80244019

Troubleshooting An Error Occurred During Directory Enumeration

How to View and Decipher Minidump files created by Blue Screen error messages

How to Fix BLService Error on HP Computer in Vista

Google Adsense Hijacking - How to Respond

Windows Defrag Does Not Complete

Review of BigString Recallable Email

Fix Incorrect Time Stamp on Hotmail Messages

Deleting or Editing Typed URLs in the Internet Explorer Address Bar

Belarc Advisor - Quick Computer Inventory Software

How to Get Out of Full Screen Mode in Internet Explorer

How to Correct Missing "Copy to CD" option in My Pictures Tasks

How to Fix Code 39 error with CD or DVD Drive

How to Fix Problems When Windows Installer Popups Error With Missing .MSI Files

How to Fix Problems When Network Setup Wizard and Network Connections Won't Open

How to Fix Problems with Windows Help Errors

How to Delete Individual Entries from Run Command History

Foxit - Adobe Reader Alternative

How to Fix Autochk Program Not Found error

Difference between Master/Slave and Cable Select on a Hard Drive

How to Use Microsoft SyncToy to backup your important files

How to Delete Temporary Internet Files, Cookies, and History files

Review of PCDecrapifer Software Removal Tool

How to Fix Security Flaw in Adobe Reader

Computer Speakers Sound like Chipmunks

How to SVCHOST.EXE Application Error 0x745f2780

Troubleshooting the Unmountable Boot Volume Error in Windows XP

How to Disable, Uninstall, and Remove Windows Messenger instant messaging from Windows XP

How to Remove Windows Messenger in Windows XP

Free DVD Decoder Software and Help

Free CD Burning Software and Help

How to Use Remote Desktop to Access Multiple Computer on Your LAN

HijackThis Tutorial for removing Spyware

Review of Adsense Detective, Getting Stats and Results from Adsense

How to Disable System Restore in Windows ME or Windows XP

How to Uninstall Internet Explorer 7

How to Install NetBEUI in Windows XP

What is the KB891711.exe file in Windows 98 or Windows ME?

How to Troubleshoot and Solve USB Device Error Code 10

Spooler Subsystem App has encountered a problem and needs to close Error and How to Fix it

How to Fix Problem opening Microsoft Outlook

How to Disable News Headlines in Netscape

How to Bring Back Missing Folders in Netscape Communicator

How to Fix Access Denied Error when Using MSCONFIG

How to Fix HPQKBFiltr.Sys Keylogger Error in Kaspersky Antivirus

How to Backup and Restore Outlook Express Mail, Address Book, Blocked Senders List and other Settings

How to Fix Error 501 Permission Denied when changing fonts in Outlook Express

What is the Tilde (~) File on my Desktop?

What is the thumbs.db file and can I remove it

Password is Not Saved in Outlook Express or Outlook in Windows XP

Allow Viewing of Attachments in Outlook Express 6

How to Fix Problem of No Spell Check in Outlook Express

How to Fix Problems Viewing or Accessing Secure Web Sites

How to Start or Boot Windows into Safe Mode

What is the Winmail.dat file attached to emails?

How to Correct Unreadable Fonts in Norton Antivirus or Norton Systemworks

How to correct issue with No Visible Menu Bar or Tabs in Windows XP Task Manager

How Disable/Enable the Windows XP Welcome Screen

How to Fix RTLGINA2.DLL error with Windows XP Welcome Screen and Netgear WG111

How to Fix Windows Update Error 0x80070420

PopUp Ad Removal Software and Help

Review of ErrorNuker program to identify and fix problems with the Windows Registry

Spyware and Adware Removal Help

Review of Netflix Online DVD Rental

Recommended Software for PC Hell Visitors