Blue Screen Error 0x000000D1 When Installing Antivirus

A customer called with a PC issue yesterday, they have McAfee Internet Security on their computer, but it had expired. They renewed the subscription through the McAfee website and then tried to install the new version on their computer. When the machine rebooted, they were greeted with a Blue Screen of Death (BSOD) error message 0x000000D1 (DRIVER_IRQL_NOT_LESS_OR_EQUAL) associated with the ndis.sys system driver. The machine would flash the error message on screen and then proceed to reboot and do it again.

The ndis.sys driver is associated with network cards, however the system would not boot correctly at all once the blue screen error occurred. The system would not boot into Safe Mode either, however it would boot to Safe Mode with command prompt. So, I booted into Safe Mode with Command Prompt, then proceeded to run System Restore from the command line by typing:

rstrui.exe

and pressing Enter.



I chose a date before the uninstall of McAfee and allowed the computer to reboot. The system was stable after the system restore. It was a Dell PC, so I proceeded to the site http://support.dell.com and downloaded a newer driver for the Wireless network card the computer had installed.

I installed the new driver and rebooted. Everything was still working and stable.

Now, I downloaded the McAfee removal tool and removed the old version of McAfee Internet Security. After the PC rebooted, I installed the new, updated version of McAfee from their website and installed it.

Everything worked correctly without any blue screen error message or other instability.

So, when you encounter a blue screen error 0x000000D1 with ndis.sys, download newer drivers for the network card(s) and install them and your issue should be solved.


Written by Mark Hasting





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