is an email program that offers lots of animated characters, also
called notifiers, to announce when you have mail. It also offers a wide
array of other multimedia options including sounds, animations, ecards,
pretty background templates for your email and more. Users of
Incredimail generally have a love/hate relationship with it. Many users
would not do without it, while some people who have tried it want
desperately to remove it completely from their computer.
You'll find listed below instructions on how to remove Incredimail
manually, or if you would like an automatic removal program for
here skip to the bottom of the page
How Do I Know If I Have
You'll notice an icon similar to the following in the system tray next
to the clock if Incredimail is installed on your computer.
You'll also see a couple new icons on your desktop that look like this.
If you run Hijackthis
, you'll also notice the following lines that have
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
O4 - HKCU\..\Run: [IncrediMail] C:\Program
Messages to Outlook Express
Incredimail® does not make it easy to move your messages back to
Outlook Express. However, there is a good article on About.com
explains what you need to transfer the messages back to OE and how to
How Do I Remove
1) Click on Start, Settings, Control Panel
2) Double click on Add/Remove Programs
3) Find "Incredimail" in the list of installed programs and click on
Change/Remove to uninstall it.
Follow along with the prompts to complete the uninstall.
Unfortunately, when the normal procedure for uninstalling Incredimail®
does not work, it can leave parts of Incredimail® still intact. With
over 125 folders, almost 800 files, and close to 2200 registry keys
created by Incredimail®, removing it manually can be quite a chore.
In many cases, a regular uninstall will leave the undeleteable file
called imshext.dll on the hard drive or remove the option from
Add/Remove Programs but leave most if not all of Incredimail intact.
The problems removing Incredimail have been so numerous that even
Microsoft has a support page
on how to remove Incredimail® files
manually through the Windows registry. The Microsoft document is
focused on fixing the error message "Cannot Find Incredimail.exe" when
you open an attachment after removing Incredimail from your computer.
From my experience though, this list is incomplete and still leaves
bits and pieces floating around.
Here is the list from Microsoft of the items in the registry that
should be removed.
Under the HKEY_CLASSES_ROOT key, delete the following keys:
b. Under the HKEY_LOCAL_MACHINE key, delete the following
Software\Elishim\Protect\Browser (remove the Incredimail value)
Software\Microsoft\Direct3D\Most Recent Applications\ (remove the NAME
value that points to Incredimail.exe)
c. Delete the
Because of the many emails I have received concerning how to remove
Incredimail®, I decided to create an automatic uninstaller for it. Of
course, you could manually remove many of the items in the list above
from your registry, but downloading an automatic uninstaller for
Incredimail® might be easier.
I created the following uninstaller for Incredimail® in hopes that it
would help people in the many cases where the normal uninstall routine
fails. The program will perform the following functions:
* will check for installation folder
(default \Program Files\IncrediMail)
* will try to stop the Incredimail®
application, if it is running
* will unregister the Incredimail® dll's
* will remove any leftover Incredimail®
files and folders
* will remove any Incredimail® registry
* will unregister file associations for
* will remove Incredimail® from the
Add/Remove Programs screen
In many cases, My Start by Incredimail® will be the Start Page in
Internet Explorer, the removal program will change the Start page back
to the default one of MSN.com as well as change the Search Companion
back to Windows Live Search.
Now for the bad news, I spent a lot of time and energy creating an
automatic removal tool for Incredimail®, so I am actually charging for
its use. Although, I want to keep the price down to roughly the cost
for a cup of coffee and a pastry. Therefore, I am charging customers
$4.95 for the removal program.
If you would like a clean and easy way to uninstall or remove
Incredimail® click on the Paypal button below to purchase and download
Testimonial - Mr. Mitchell, West Chester, PA
am a cheapskate and I will readily admit it……..because you will find it
out anyway. My laptop was infected by the Incredimail piece of crap
today. I did the following:
- Since I thought I was
somewhat better than the normal computer user and because I have
removed a number of different infections of my computer and my wife’s
computer, I figured I would use my normal skills and remove the damn
thing myself. I spent about two hours doing “my things” nin an
effort to remove it and, after finding a number of files and folders
related to Incredimail, I removed them and felt very proud that my
efforts had once again been excellent. I cranked up Firefox and
then IE and damnit, I had no effect on the thing.
since my expertise hadn’t worked too well, I did a Google search for
“How to get rid of Incredimail.” The initial items were items
from Incredimail itself so you know how meaningful and helpful they
were. I passed them quickly and went to the private
listings. I saw the one from PC Hell and read through it. I
got to the end and it said to send a PayPal payment so I decided to
look elsewhere for a free fix. I tried two different detailed
fixes and exch time I cranked up Firefox and then IE and they had not
resolved the problem.
- I needed to make the third time the
charm so I went back to PC Hell and downloaded the removal tool plus
paid the ridiculously small fee. I followed the instructions to the
letter – they were very clear by the way – and then I started up
Firefox and IE once again. No need to tell you the outcome, but
there was no further evidence of the Incredimail thing on my computer.
you for developing the procedure for removing Incredimail and thank you
for offering it to us for a fee. The fee was too small but I am
most appreciative for everything you did. I am sorry I was such a
cheapskate and hopefully I can learn from my mistakes."-----------------------------------------------------------------------------
is a registered trademark of Incredimail, Ltd. A publicly traded
company. They are a distribution partner of Google™, a Microsoft™
developer and certified by the Better Business Bureau® and
McAfee™ Security. The IncrediUninstaller is a third party application
that is not associated or endorsed by Incredimail, Ltd.