After
spending several hours trying to fix a Windows XP computer, I finally
decided to backup any important data, reformat the computer and
reinstall Windows XP and the associated programs. Generally, I don't
decide to do this because I can usually solve the various computer
problems. However, after several hours of work on this desktop
computer, including a failed in-place install of Windows XP, I decided
it was time to surrender and start over.
Normally a reformat and reinstall of Windows XP will leave the machine
in working order. However, on this particular occasion I was still left
with a problem. When I tried to install the Windows XP updates for the
computer, they would download fine, but then they would fail to
install. |
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Follow the
steps below to solve this annoying problem when the Windows XP updates
will download but won't install.
Make
sure Windows installer 3.1 is installed correctly
Click
on the following link to visit the Microsoft Download Center and
download Windows installer 3.1
Download
Windows Installer 3.1
Reboot the
computer and try to download Windows Updates, if they still fail to
install, continue with the next step.
Stop
the Automatic Update Service
- Click on Start, Run
- Type the following command and press
Enter
services.msc
- Right-click on the Automatic Updates
option in the Name column and click Stop
- Close the Services window
Show
Hidden Files and Folders
- Open
My Computer
- Click
on Tools, Folder Options
- Click
on the View tab
- Under
the Hidden Files and Folders section, select "Show Hidden Files and
Folders"
- Click Ok
Delete
the Previously Downloaded Windows Updates
- Open My Computer
- Double-click on Drive C (or whatever
drive Windows is installed on)
- Double-click on the Windows folder
- Double-click on the SoftwareDistribution
folder
- Double-click on the Download folder
- Click on Edit on the menu bar
- Click on Select All
- Click on File on the menu bar
- Click on Delete and delete everything in
the download folder
- Return to the SoftwareDistribution
folder by clicking on the green up arrow on the toolbar
- Double-click on the EventCache folder
- Click on Edit on the menu bar
- Click on Select All
- Click on File on the menu bar
- Click on Delect and delete everything in
the eventcache folder
Restart
the Automatic Updates Service
- Click on Start, Run
- Type the following command and press
Enter
services.msc
- Double-click on the Automatic Updates
option in the Name column
- Click on the Start button under Service
Status to restart the service
- Select Automatic under Startup Type to
start the service each time Windows starts
- Click Ok
- Close the Services Window
Download
the Latest Version of Windows Update Agent
Click
on the following link to download the latest version of the Windows
Update Agent and save it to your desktop.
Download
Windows Update Agent
Warning:
If
you receive a message stating the Update Agent is already installed
follow these extra steps:
- Click
Start, Run
- Click
the Browse button
- Navigate
to where you saved WindowsUpdateAgent30-x86.exe on your desktop and
click it one time
- Click
on the Open button
- On the Open
line, go to the end of the command. After the last quotation mark type
the following
/wuforce
- The line
should look something like the following now:
"C:\Documents
and Settings\username\Desktop\WindowsUpdateAgent30-x86.exe" /wuforce
- Click Ok
and install the Update Agent
Download
and Install the KB927891 Update
Click
on the following link to download the KB927891 Update for Windows XP or
click
here to read more about the update
Restart
your computer and try downloading and installing any Windows XP Updates
again
Windows Updates Download but Won't Install after Repair Install of Windows XP
A
new problem has appeared recently since Microsoft has changed their
Windows Update files. The problem appears after a repair install of
Windows XP has been performed. The "new" Windows Update features a file
called wups2.dl that was not present in the Windows XP found on the CD
used to perform the repair install. This file remains on the hard drive
but the registry entries for it are missing after a repair install.
This causes the Windows updates to download but fail to install
properly.
If you experience this problem, follow these steps to re-register the file wups2.dll in Windows XP
- Stop the Windows Automatic Updates Service via the command prompt
- Click on Start, Run
- Type CMD and Click Ok
- At the command prompt, type the following command, then press Enter
net stop wuauserv
- Re-Register the WUPS2.DLL file
- Still at the command prompt, type the following command and press Enter
regsvr32 %windir%\system32\wups2.dll
- Restart the Automatic Updates Service
- At the command prompt, type the following commands, pressing Enter after each.
net start wuauserv exit
- Restart your computer, and run Windows Update again. This time the updates should download and install properly.
For more information on this problem, you can visit the Microsoft Support Article 943144 Written by Mark Hasting
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